Policies & Important Info

PLEASE READ!!! PRIOR TO MAKING PURCHASE! as policies are in place for the insurance of the customer(s) and Plus Size Barbie Closet as a brand.  

SIZE: Depending on the material, sizing may vary! PLEASE be aware of your accurate size PRIOR to purchase and follow size suggestions from specific product info.  

*If you purchase a two piece set you cannot go in between sizes (ex.: order a 1XL in bottoms and ask to swap out for a 2XL in the top). You must order according to your best fitting size. 

ACCESSORIES: NON REFUNDABLE!! NOT eligible for exchange! PLEASE be aware of your most accurate Neck & Wrist size PRIOR to purchase!

PROCESSING: TAKES 1-3 BUSINESS DAYS (NOT including weekends or holidays).

SHIPPING: TAKES 2-3 BUSINESS DAYS (NOT including weekends or holidays) AFTER PROCESSING. Time May Vary depending on your mail carrier & weather conditions. USPS Shipping Carrier.  

If order is returned to sender, customer is responsible for paying full amount of reship fee. 

Shipping Fee may vary depending on amount of items purchased. Shipping Fee starts at $9 and increase $2 per item. 

PROCESSING TIME FRAME DOES NOT INCLUDE THE SHIPPING TIME FRAME. FIRST order is processed THEN order will be shipped.  

TRACKING: You will receive tracking information, via email, after your order has successfully processed (usually within 1-3 business days of paid order). Once you receive a tracking number and you discover an issue with shipping, please contact the appropriate mail carrier. 

ALL orders placed after 3PM will begin processing the following business day. ALL orders placed between 12AM-3PM will begin to process the same day (If it is a weekend or holiday, order(s) will begin to process the next business day.

ALL SHOE SALES ARE FINAL. NO EXCHANGES/NON-REFUNDABLE! 

We encourage you to order your most comfortable size! 

GENERAL PRE-ORDER ITEMS! Once order is placed, Order will process within 10-14 business days (Not including weekends). Shipping& Delivery will begin in the order they were received, once processing is complete.

*if the customer PRE-ORDER an item(s) & the item(s) appears in stock at a later time, the customer is not subject to receive the item in stock. The customer MUST wait until their pre-order item arrives as stock items and pre-order items are two different inventories. 

STOCK: General inventory regulated by Plus size Barbie closet admin. 

PRE-ORDER: Item is not included in the general inventory, however it is available for the customer to order. Pre-Order on an item guarantee the item(s) size, style, & color. Pre-Order=Patience at PSBC .

PRE-ORDER ITEMS ONLY: Please keep in mind that when you are interested in switching your size AFTER your order has been placed, it is a $15 fee per item that you would like to change sizes for.

NON-REFUNDABLE: ALL ITEMS ARE NON-REFUNDABLE!! However, if there is a defect in an item, you may trade it for an item of equal value (STORE CREDIT ONLY). When exchanging an item, We encourage you to try to get as close to your order amount (excluding shipping fee) as possible as cash refunds or money back is prohibited.  

 

  • Item(s) MUST be returned in the condition it was purchased FIRST (including tags & proper packaging) THEN orders will be reviewed to determine eligibility status. Please allow at least 48 hours AFTER PSBC has received the product to contact you regarding the status of your requested return. 
  • The Receipt of product purchase also must be shown in order to consider exchange. 
  • Customer has up to 36 hours after receiving the item, to contact PSBC admin with concerns regarding their purchase. After 36 hours of receiving the item (without contacting PLUS SIZE BARBIE CLOSET), it is no longer eligible for Trade In or Store Credit.  
  • When exchanging items, you can ONLY exchange for items that are in stock. Exchanging for pre-order items requires a $15 fee.  

as of 06/29/20, items CANNOT be exchanged or refunded. ALL ITEMS ARE SOLD AS IS (PLUS SIZE Barbie Closet ) admin. checks all items thoroughly prior to shipping out to avoid sending products with defects). We encourage you to order the most comfortable size as items will no longer be able to be exchanged for smaller/bigger sizes. A different size will require repurchase of the item. 

 

Please do not return purchase unless authorized to do so. 

SHIPPING ON RETURNS: Customers are responsible for paying their shipping fee for a returned item. The item must include a tracking number & the tracking number should be directly emailed to plussizebarbiecloset@gmail.com  (for your insurance & ours because we can not guarantee that we will receive your returned item). THE INITIAL SHIPPING FEE WILL BE DEDUCTED FROM YOUR ORDER'S REFUND AMOUNT, IF YOU RECEIVE A REFUND (in rare cases) OR QUALIFY TO EXCHANGE A PRODUCT.   

 

  • SALE ITEMS CAN NOT BE REFUNDED OR EXCHANGED UNDER ANY CIRCUMSTANCES. SALE ITEMS ARE PURCHASED AS IS.
  • Store Credit expires 30 calendar days after it is issued. 

Same City Orders: Please allow your item(s) to be delivered to you WITHIN 72 hours (3 days) of purchase. If order is placed on a weekend day (Saturday or Sunday), 72 hour processing window will START on Monday. If Monday is a calendar holiday, the 72 hour processing window will start on Tuesday. (Please Check Facebook Page (@barbiecloset27) for an updated location, The Owner Lajoyce may be in your city)

  • WHEN PLACING AN ORDER, PLEASE PUT THE LEGAL ADDRESS, THAT YOU WOULD LIKE THE ITEM(s) DELIVERED TO & 2 (AM OR PM) TIME(s) YOU PREFER THE ITEM(s) TO BE DELIVERED, IN THE NOTES SECTION DURING CHECKOUT. As of June 1, 2020 All Same City Orders will be delivered via USPS. There will no longer be regular deliveries for Same City Orders. 
  • LOCAL PICKUP TIMES ARE BETWEEN 1PM-7PM Monday-Saturday! THERE WILL NOT BE LOCAL PICKUP ON SUNDAYS! 
  • SAME DAY SHIPPING WILL BE AVAILABLE FOR A "RUSH CHARGE" OF $12.00 (APPLIES TO "SAME CITY" ORDERS ONLY).
  • PLEASE KEEP IN MIND: FAILURE TO COMMUNICATE WITH PLUS SIZE BARBIE CLOSET ADMIN. REGARDING SAME CITY PICK-UP OR FAILURE TO RETRIEVE ITEMS WITHIN 2 WEEKS (14 CALENDAR DAYS) WILL RESULT IN THE ITEM(s) BEING AVAILABLE FOR PURCHASE BY EXISTING/POTENTIAL CUSTOMERS. THIS WILL NOT GRANT AN AUTOMATIC CASH REFUND, BUT YOU WILL QUALIFY FOR STORE CREDIT IN THE AMOUNT OF THE ITEMS "current" WEBSITE PRICE (which may differ from the amount you purchased the item for). IF ITEM IS NO LONGER AVAILABLE ON THE WEBSITE, YOU WILL QUALIFY FOR $20usd IN STORE CREDIT. THIS DOES NOT INCLUDE SHIPPING/SAME LOCAL PICKUP COST. 

ALL SALES ARE FINAL. 

Policies are implemented for the insurance of the customer and The PLUS SIZE BARBIE CLOSET brand as a whole. In any event that there are any other questions/concerns, please feel free to contact

PLUS SIZE BARBIE CLOSET Admin. via email @ plussizebarbiecloset@gmail.com (Please allow up to 24 hours for a response). 

Thank You For Your Support. We Look Forward to Providing You With A Trend of Beauty & Fashion Luxury Items! As It Is Our Pleasure!

Best Regards,

Plus Size Barbie Closet.